Privacy Policy

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Privacy Policy


The aim of our Privacy Notice is to explain how we collect, process and use your personal data and in doing so how we comply with data protection law and our obligations to you.

1010Labs is a private business which provides healthcare services to individuals and organisations. 1010Labs processes personal data (including sensitive personal data) so that it can provide these services – in doing so, 1010Labs acts as a data controller. As a data controller 1010Labs are committed to protecting your privacy. We will only use personal data in accordance with the terms of the following statement.

You may give your personal details to 1010Labs directly, such as on a booking form via our website, or we may collect them over the telephone. We may also receive data from other sources and third parties. 1010Labs legal basis for processing your personal data is for the purposes of providing you with healthcare services and/or information relevant to you.

The Information We Collect And How We Use It

1010Labs may collect your personal data via our website, over the telephone, by email and from third parties. Depending on regulatory and contractual requirements we may collect all or some of the data listed below (please note that the list is not exhaustive):

  • ​Name
  • Date of birth/age
  • Sex/gender
  • Ethnicity
  • Address
  • Email address
  • Telephone numbers
  • Emergency contact details
  • GP details
  • Nationality
  • Copies of your passport, driving licence and/or identity card number
  • IP Address
  • Immunisation and serology reports
  • Health details
  • Flight details
  • Travel plans

Personal data is held securely by 1010Labs; it may be processed, used, stored and disclosed as follows:

  • To provide healthcare services
  • To maintain our relationship with our customers and website users
  • To enable you to purchase COVID-19 tests
  • To subscribe to marketing information, you may opt out of this type of processing by withdrawing your consent at any time
  • To answer queries
  • To enable 1010Labs to monitor traffic and movements around our website.  Website data is stored securely and not shared with anyone

For other collection, holding and uses not listed above we will seek your consent.

Where personal data is required by law/and or a contractual requirement (e.g. we require your passport details), and/or a requirement necessary to enter into a contract you will be obliged to provide the data, if you do not the consequence of failure to provide the data are:

  • 1010Labs discontinuing your healthcare services

Who We Share Your Data With

Except where required by law, we will not share your personal data with anyone.

Data Retention

1010Labs will retain your personal data only for as long as is necessary. Different laws require us to keep different data for different periods of time. Please see Retention of Records in our data protection policy for a complete breakdown of the data we process and how long we retain your records for.

Where 1010Labs has obtained your consent to process your personal and sensitive personal data, we will do so in line with our retention policy. Upon expiry of that period 1010Labs will seek further consent from you. Where consent is not granted 1010Labs will cease to process your personal data and sensitive personal data.

Manage My Data

​Your Rights

​Please be aware that you have the following data protection rights:

  • The right to be informed about the personal data 1010Labs processes on you
  • The right of access to the personal data 1010Labs processes on you
  • The right to rectification of your personal data
  • The right to erasure of your personal data in certain circumstances
  • The right to restrict processing of your personal data
  • The right to data portability in certain circumstances
  • The right to object to the processing of your personal data that was based on a public or legitimate interest
  • The right to withdraw consent at any time

Where you have consented to 1010Labs processing your personal data and sensitive personal data you have the right to withdraw that consent at any time by contacting:

​Data Protection Officer
1010 Labs, Grosvenor House, 11 St Paul’s Square, Birmingham, B3 1RB

​Tel: +44 121 822 8430

Complaints Or Queries

If you wish to complain about this privacy notice or any of the procedures set out in it please contact:

​Data Protection Officer
1010 Labs, Grosvenor House, 11 St Paul’s Square, Birmingham, B3 1RB

​Tel: +44 121 822 8430

You also have the right to raise concerns with Information Commissioner’s Office on 0303 123 1113 or at, or any other relevant supervisory authority should your personal data be processed outside of the UK, if you believe that your data protection rights have not been adhered to.