Refunds & Returns Policy

Refunds & Returns Policy

We operate a strict no refund and returns policy with no exceptions

If the test booking reference number (TLABS number) has been generated by us and sent to you, we cannot provide a refund

The covid testing kits cannot be returned to us once received by you. This is due to risk of transmission of the virus

We cannot provide a refund for leakage from the sample collection bottle or missing swab. In these circumstances a replacement item will be dispatched on request

We cannot provide a refund for delays in receipt of the testing kits or results from the laboratory as a result of factors outside of our control such as delays in the postal system or delays in processing the kits by the laboratory

We cannot provide a refund as a result of one or more of the failures at paragraph 4 of our Terms and Conditions

You cannot terminate the contract, in accordance with paragraph 8 of our Terms and Conditions if the test booking reference number (TLABS number) has been generated by us and sent to you